Honor Cookie Policy

Updated: June 24, 2022

This Cookie Policy describes the different types of cookies that may be used in connection with the website owned and/or controlled by Honor Device Co., Ltd. (together “Honor”, "we", "us", and "our"). This Policy also describes how you can manage cookies.

It is important that you check back often for updates to this Policy as we may change it from time to time to reflect changes to our use of cookies. Please check the date at the top of this page to see when this Policy was last revised. Any changes to this Policy will become effective when we make the revised Policy available on our website.

Honor has offices across Europe, so we can ensure that your request or query will be handled by our data protection team in your region. If you have any questions, please contact us by visiting the Privacy Questions page.

What are cookies and similar technologies?

A cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved and read only by the server that created the cookie. Cookies are unique to the browser or mobile application you are using. The text in a cookie often consists of identifiers, site names, and some numbers and characters.

Similar to cookies, local shared objects (also called "Flash cookies") and HTML5 local storage store information on your device and can record some information about your activities and preferences.

In addition to cookies, we also use web beacons and pixel tags on this website. A web beacon is usually an electronic graphic image embedded into a website or email to identify your device cookies when you browse the website or email. Pixel tags allow us to send emails in a way that is readable to you and find out whether you opened the email or not. For example, when you receive an email from Honor, it may contain a click-through URL that links to an Honor web page. If you click the link, Honor will track your visit to help us learn about your preferences for products and services and improve our customer service. You can unsubscribe from our emails if you do not want to be tracked via emails.

Honor uses the following types of cookies on this website:

Essential cookies

What are essential cookies and can I reject them?

These cookies are necessary for the website to function and cannot be switched off without affecting the use of the site. These cookies are usually only set in response to specific actions you take on the site, such as setting your cookie preferences or using our live chat to speak to a customer agent. We use these cookies as we believe it is in both our and your legitimate interests to enable the site to function properly. You can set your browser to block or alert you to these cookies, but some parts of the website will not work without them. To learn how to set your browser to block or alert you to these cookies, see here:Internet Explorer (http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies) > Google Chrome (https://support.google.com/chrome/answer/95647?hl=en) > Mozilla Firefox (https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies) > Safari (https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac) > Opera (https://help.opera.com/en/latest/web-preferences/).

Why do we use essential cookies?

Typically, we use these cookies to fulfill a specific function on the website, for example, using our customer services live chat tool or retaining search results where you use an internal search function so that if you click on search result links you can then return back to the retained search results.

What data do essential cookies collect and use?

Essential cookies seldom collect and use any personal data, though they may contain an ID code that allows the website to distinguish you as an individual visitor from all other visitors on the website at the same time. These types of unique ID codes are used to maintain a server session to enable the functions you have requested. For example, in the live chat example above, the unique ID would associate with the past customer service chat records.

How long do we retain this data?

Essential cookies are typically session cookies and only retain data for the duration of your visit to the website. But if the cookie is supporting our customer live chat functionality, then the data is stored for longer to remember you on any subsequent return visits.

Do we share any of the data with third parties?

We use third-party website infrastructure suppliers to help us build and manage our website. Additionally, third party suppliers providing services to us on our website have access to the data linked to your cookie ID, for example, our customer service live chat supplier has access to the live chat records linked to your cookie ID so that they can see your previous queries Cookie data is stored securely on these suppliers' servers. Our services providers have been carefully selected and commissioned by us, are contractually bound by our instructions, and will not process your data for any other purposes.

Which essential cookies do we use?

We use the following essential cookies:

Functional cookies

What are functional cookies and can I reject them?

These cookies allow enhanced functionality and personalization, such as video playback and live chats. They may be set by us or by a third-party supplier whose services we have added to our site, for example, customer service live chat functionality. These cookies are similar to strictly necessary cookies, as the additional functionalities cannot work without them. We use these cookies as we believe it is in both our and your legitimate interests to enable the site to function properly.

These cookies are only set on your device if you agree to them when you first visit our website, and you can subsequently reject functional cookies at any time by changing your Cookie Settings. However, it may affect your experience of using our website if you do so.

Why do we use functional cookies?

Typically, we use these cookies to allow certain functions on the site to work, for example, a cookie on our customer service live chat function would remember returning users, so you would be able to pick up and continue your live chat on a return visit.

What data do functional cookies collect and use?

Functional cookies collect and store a unique ID associated with stored profile data. The type of associated profile data stored will depend on the functionality the cookie is supporting. For example, in the live chat example above, the unique ID would associate with the past customer service chat records.

How long do we retain this data?

Depending on the functionality the cookie is supporting. But if the cookie is supporting our customer live chat functionality, then the data is stored for longer, to remember you on any subsequent return visits.

Do we share any of the data with third parties?

Website infrastructure suppliers: We use third-party website infrastructure suppliers to help us build and manage our website. Cookie data is stored securely on these suppliers' servers.

Service suppliers: Additionally, third-party suppliers providing services to us on our website have access to the data linked to your cookie ID, for example, our customer service live chat supplier has access to the live chat records linked to your cookie ID so that they can see your previous queries.

Our service providers have been carefully selected and commissioned by us, are contractually bound by our instructions, and will not process your data for any other purposes.

Which functional cookies do we use?

We use the following functional cookies:

Analytic cookies

What are analytic cookies and can I reject them?

These cookies, also known as "performance cookies", "measurement cookies" or "statistical cookies", allow us to count visits and visitor sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. The data Honor receives from these cookies is aggregated and anonymous, it is not personal data. However, the third party providing these statistical services, Google Analytics, does process personal data about you in order to provide us with aggregated data about our website visitors.

We use these cookies to understand how visitors interact with our website, for example, to see if users are abandoning certain pages or experiencing issues. We use these cookies as it is in our legitimate interests to monitor the performance of the website. You can reject analytic cookies at any time by changing your Cookie Settings.

Why do we use analytic cookies?

We use analytic cookies to enable measurement and analytics. For example, these cookies enable us to understand:

- which websites do people visit before landing on our website, for example, whether the visitor came directly to our website, or whether they clicked on a link from a search engine or a social media post

- which are the most and least popular pages on our website, how long visitors spend on each page and each part of the page, which links and buttons they click on

- information about the device you are using to access our site, for example, device brand and model, which browser or operating system you are using

- demographic information about visitors to our site, for example, statistics about what percentage of our web visitors are male or female, their age range, and their interests, for example, photography and technology.

What data do analytic cookies collect and use?

The cookies themselves will normally just record an ID code. However, this ID code links to Google Analytics servers, enabling Google to build a profile of how you browse the website. Browser details are also processed as a result of the cookie being read, including technical details of the device used to access the site as well as its location.

Honor does not collect your personal data through statistical cookies. We only receive aggregated data about our website visitors in general. For example, by using Google Analytics, Google does process your personal data in order to provide these aggregated statistics to us. Further, as other websites also use Google Analytics, Google not only has a profile of how you use our website, but also how you use many other websites which also use Google Analytics. Google may also link your cookie information with your account information if you are logged in to your Google account while browsing, to build an even more detailed profile about you. To learn more about how Google processes your personal data, please refer to Google’s Privacy Policy (https://policies.google.com/privacy?hl=en).

How long do we retain this data?

The retention period of analytic cookies varies typically from as short as the duration you browse the webpages up to 24 months, depending on the individual purpose of the cookie. For example, some cookies are only stored on your device during your visits to the webpage. Some cookies store information for 24 hours, to remember you as a unique visitor to the website on that day. Others could last as long as 24 months.

Do we share any of the data with third parties?

(1) Website infrastructure suppliers: We use third-party website infrastructure suppliers to help us build and manage our website. Cookie data is stored securely on these suppliers' servers.

(2) Analytic cookie suppliers: We use Google Analytics. Google set the statistical cookies and process your personal data. To learn more about how Google processes your personal data, please refer to Google’s Privacy Policy (https://policies.google.com/privacy?hl=en).

(3) Service suppliers: Additionally, third-party suppliers providing services to us have access to the data linked to your cookie ID. We use third-party media agencies to manage our cookies.

(4) Intragroup: Our global headquarters (HONOR DEVICE CO., LTD., Suite 3401, Unit A, Building 6, Shum Yip Sky Park, No.8089, Hongli West Road, Xiangmihu Street, Futian District, Shenzhen City, Guangdong Province, People's Republic of China) receives aggregated data about our website visitors in general but does not receive any personal data.

Our services providers have been carefully selected and commissioned by us. They are contractually bound by our instructions and will not process your data for any other purposes.

Which analytic cookies do we use?

We use the following analytic cookies:

Advertising cookies

What are advertising cookies and can I reject them?

We use advertising cookies to collect information about your online activities and interests and provide you with advertisements that correlate most highly to your profile and interests. These cookies are set through our site by our advertising partners. They are used to build a profile of your interests and show relevant ads on other websites. We also use social media cookies linking to the "Like" buttons and "Share" buttons on social media.

We use these cookies to show you relevant, not irrelevant, ads, and avoid you being repeatedly shown the same ad, and enable you to "Like" or "Share" our content on social media. These cookies are only set on your device if you agree to them when you first visit our website, and you can subsequently reject advertising cookies at any time by changing your Cookie Settings.

Why do we use advertising cookies?

We use advertising cookies to build up a picture of your browsing behavior so that we can either show or suppress our ads, depending on which are most relevant to you. We use social media cookies so that you can "Like" or "Share" our content and engage with the Honor brand on social media.

What data do the advertising cookies collect and use?

Advertising cookies store unique IDs that are associated with a profile on our advertising partners' servers. These profiles record your browsing behavior and actions linked to your browsing information, such as actions you take on the site (links clicked or buttons clicked), as well as technical specifications about your device and your location (based on your IP address). Google's advertising cookies may also link to Google ID, if you are logged into your account while on our website, further building a detailed profile about you.

As many other websites also use advertising cookies, advertising partners do not just have a profile of how you use our website, but also how you use other websites. This enables advertisers to build a very detailed profile about you, including your age, gender, interests, language, engagement levels, network, and browser.

Social media cookies collect your IP address and browser string and send this back to the social media site that embedded the cookie, enabling the social media site to recognize you have visited our site. This applies irrespective of whether you have an account with that social media site.

How long do we retain this data?

The retention period of advertising cookies varies typically from as short as the duration you browse the webpages up to 24 months, depending on the individual purpose of the cookie and the length of our specific advertising campaigns (e.g., whether for a specific competition we might be running, or a longer campaign to advertise one of our devices).

Do we share any of the data with third parties?

(1) Website infrastructure suppliers: We use third-party website infrastructure suppliers to help us build and manage our website. Cookie data is stored securely on these suppliers' servers.

(2) Advertising cookie setters: We use the advertising cookies set by a number of third parties, such as Google (https://policies.google.com/technologies/ads), Facebook (https://en-gb.facebook.com/policies/cookies/), Twitter (https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads), LinkedIn (https://www.linkedin.com/help/linkedin/answer/62931/manage-advertising-preferences?lang=en), Amazon (https://www.linkedin.com/help/linkedin/answer/62931/manage-advertising-preferences?lang=en), TikTok(https://www.tiktok.com/legal/cookie-policy?lang=en). We choose to implement their cookies on our website, enabling those third parties to collect data about you when you visit our website. To learn more about how they process your personal data, please refer to their privacy policies.

(3) Service suppliers: Additionally, third-party suppliers providing services to us have access to the data linked to your cookie ID. We use third-party media agencies, ad exchanges and ad networks to manage our cookies.

How we safeguard your personal data?

Honor complies with all applicable legal requirements. We implement appropriate technical and organizational security measures to safeguard your data from unauthorized access, disclosure, use, modification, or loss, including by employing cryptographic technologies to ensure the confidentiality of data.

Honor complies with all applicable legal requirements to safeguard EU and UK personal data transferred outside of the EEA and UK. To share data within our corporate group we have entered into EU/EEA standard contractual clauses to ensure that an equivalent level of data protection applies to your personal data even where EU and UK data protection law does not directly apply.

Your rights and choices

If you need to exercise your privacy rights or if you have any complaints or queries about how Honor processes your personal data, please contact us by visiting the Privacy Questions page, and we will reply as soon as possible.

To access your rights against the third parties listed above in the "Do we share any of the data with third parties?" section, please contact those third parties directly.

If you believe that we are not processing your personal data in accordance with this Statement or the applicable data protection laws, you can lodge a complaint with the data protection authority.