Statement About HONOR ID and Privacy
Last updated: May 1, 2023
This HONOR ID Privacy Statement (hereinafter referred to as "the Privacy Statement" or "this Privacy Statement") applies to you personally and your use of the HONOR ID, which is a basic functionality service to help you better utilize your device and enjoy a convenient and fast experience.
HONOR ID is provided by HONOR INFORMATION TECHNOLOGY CO., LTD., a company duly incorporated and existing under the laws of HKSAR with its registered office located at Suite 1701, 17/F, K11 Atelier, 18 Salisbury Road, Tsim Sha Tsui, Hong Kong (hereinafter referred to as “HONOR”, "we", "us" or "our").
As the data controller, we understand the importance of your privacy. Please take the time to read this Privacy Statement carefully to understand how we will use your personal data.
This Platform is not intended for use by users under the age of majority in the legal jurisdiction that they reside. If you are under the age of majority, you need your guardian to agree to your use of this Platform and agree to the relevant terms thereof.
This Privacy Statement describes:
1. What Data Do We Collect About You?
5. What Are Your Rights and Options?
6. Which Device Permissions Do We Need?
8. How Do We Update this Privacy Statement?
1. What Data Do We Collect About You?
In the HONOR ID services, we shall collect and use your personal data only for the purposes stated in this Statement. Personal data refers to any data that enables us to identify you as a user.
We will collect and process the following data:
•Account information, including phone number, email address, security email address, security phone number, emergency contacts' phone number and name, password, date of birth, name (first and last name), service and registration country/region, account identifier, profile picture, nickname, gender, customer relationship management related data, customer communication and contact records, direct marketing, other consent and withdrawals, automatic SMS code information, security events (e.g. password changes, account deletions, account freezing, and indications that your account is at risk of being hijacked) as well as user agreement information.
•Device information, including device identifier (IMEI or UDID, depending on your device system version), serial number, country/region code, language setting, device type and name, version number, operating system, and ROM version.
•Service usage and network information, including IP address, IMSI, registration log, login/logout, timestamps of usage activities, including how you open and close push notifications sent by us, account modification, and so on.
•Feedback information, including the problem description, suggestion and the log you submit in this service. The problem description and suggestion you submit can not identify you except online chat support, we strongly suggest you not submit any personal information in the description and suggestion.
•Customer service information, including the record of your HONOR Support Query by hotline, email, web chat, and web form except for HONOR ID services.
If you log in to HONOR ID with a non-HONOR account such as Google or others, the following data shall be obtained:
•Third-party account information, including account identifier, email address, nickname, profile picture, and date of birth.
If you visit the HONOR ID web portal, the following data shall be collected:
•Browser network and usage information, including data stored by cookie (such as your session ID, login status, country/region of HONOR ID, page layout settings, CAPTCHA code and status, random identifier of your browser, encrypted user name), IP address, mouse and keyboard activities on the page, browser type, time zone, language, and font. The processing of your mouse and keyboard inputs is done for the purposes of account security and CAPTCHA to test whether the browser is operated by a robot or a human.
2. How Do We Use Your Data?
To provide you with the HONOR ID services, as well as to fulfil our contractual obligations, we will process and use your personal data for the following purposes:
•You can create and use your HONOR ID. We will also use the provided date of birth to determine the age of the account holder and to determine the appropriate services. Completing your account information will help us to provide you with better services and experience. In addition, you can log in using your enrolled or fingerprint information instead of your account password, and such information will only be stored in the secure trusted zone on your device.
•You can quickly log in to your HONOR ID by linking it with other third-party accounts, such as Google and others. Your nickname and profile picture for third-party accounts may be re-used as the nickname and profile picture of your HONOR ID.
•When you log in to your HONOR ID on your device, a quick or automatic login as described in Section 4 will be enabled on the other value-added services operated by HONOR INFORMATION TECHNOLOGY CO., LTD. or HONOR affiliated companies (such as HONOR Community, HONOR Store, and My HONOR). Your HONOR ID information will be used by these services. The devices you have logged in to can interact more securely.
•In order to send you a notification message, we will process your device information. Analysis and Improvement, including creating aggregated groups based on your app usage. This also enables us to understand our users' needs as customers and to improve the quality and user experience of our current and future services and offerings. You can object to such data processing as described in Section 5 below.
•Marketing, including communicating with you about our offerings, conducting sales promotions and other marketing campaigns, as well as creating aggregated target groups for marketing. Knowing customers' preferences enables us to target our offerings and provide products and services that better meet the needs and expectations of our customers. You can object to such data processing as described in Section 5 below.
We may send you electronic direct marketing, such as newsletters, promotions about new products as well as information about user surveys and trials, by email, text message, multimedia message and push notification when you have given your prior consent for such communications. The communications may include information about any HONOR products and services across all HONOR brands. You can withdraw your consent at any time by going to Settings > Account centre > Privacy centre > Subscriptions on your mobile device. You may also choose different communication channels based on your preferences from the same settings. In addition, you can access the "Privacy centre" settings from the HONOR ID web portal.
•Information security and fraud prevention, including detecting or preventing various types of misuse of services and fraud to provide you with secure and reliable services.
•We may need your phone number already provided during the initial steps of HONOR ID registration to safeguard HONOR ID and our systems.
•We analyse your device information, service usage, and network information to detect and prevent fraudulent account registration and login (e.g. an attacker using automatic software to register accounts).
•We check the content of your profile picture and nickname, and may prohibit content that is hateful, violent and/or extremist, pornographic and sexually explicit, cruel, racist, or discriminatory to prevent our users from seeing such content.
•Support and communication, including live chat support and complaint handling. We will process your feedback information and customer service information.
•In addition, we will process and use your personal data for customer relationship management, support and communication, customer complaint handling, maintenance, software and system updates, problem diagnosis, and repair purposes.
The services and the feature of the services may vary depending on your device model, but will not exceed the scope described in this Statement.
3. How Do We Store Your Data?
You hereby consent that your personal data will be transferred to and stored in Singapore. In addition, in order to ensure the global uniqueness of your HONOR ID, we will transfer to HONOR affiliate in China to process the information as described in Section 4.1. To enable you to log in with Google ID, we will transfer to Google LLC to process the information as described in Section 4.2. We will retain your personal data for no longer than is necessary for the purposes defined in this Statement.
We will process and retain your data for the duration of the customer relationship. When you delete your HONOR ID, personal data related to your account and associated services will be erased. However, we shall retain the following data:
•Personal data processed for online chat support records will be retained for up to six (6) months from the last interaction. And the problem description, suggestion and the log you submit except online chat support will be retained for three (3) years from the data of collection.
•Personal data processed for data subject requests will be retained for up to six (6) years from the date of your last interaction with us.
•Personal data processed for contract management will be retained for three (3) years from the deletion of your HONOR ID.
•Personal data processed for analytics and development purposes as well as for sales promotion and marketing purposes for up to twelve (12) months from the date of collection, unless you object to such processing.
•Personal data processed for notification will be anonymized when you log out of your HONOR ID.
•Data backups and app logs processed to ensure the security of your data and services for up to six (6) months from the date they were created.
•If you have inputted your email for HONOR ID account creation, but never completed the creation of the account, the email address will be deleted from our server in three (3) days from the date sending the email confirmation to you.
Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.
4. How Do We Share Your Data?
You hereby consent that your personal data will be transferred to and stored in Singapore. However, your personal data may be transferred within our corporate group companies which are located outside Singapore and you hereby consent to us transferring your personal data outside Singapore for such purposes. HONOR complies with all applicable legal requirements to safeguard your personal data transferred outside of Singapore.
We may share your data in the following circumstances:
4.1 Sharing with/Entrusting our affiliate companies:
•Our maintenance operations may require us to access your data from China.
•To ensure the global uniqueness of your HONOR ID and allow you to use your HONOR ID wherever you are, we will transfer your unique HONOR ID and pseudonymized (hashed) phone number or email address to HONOR ID sites in China, which is operated by HONOR affiliate companies under contract and acting on behalf of us.
•If you are using services by logging in to HONOR ID when you are travelling outside of Singapore and Hong Kong (China), your HONOR ID information may be routed through the local site of an HONOR affiliate company operating under contract and acting on behalf of us.
4.2 Sharing with/Entrusting service providers
•Sharing with service providers which act as the data controller in the respective scenarios:
No. | Service | Data | Service Providers | Purpose |
1 | Log in to Google ID | Google ID SDK may collect a device identifier | Google LLC | To provide Google ID |
•Our third-party suppliers in Singapore who provide us with Email service, IT (including cloud computing) and SMS services, and information security and fraud prevention service may need to process your data. Our third-party suppliers in Mexico, Egypt, Malaysia, Russia who provide us with support and communication may need to process your data. These parties are operating under contract and acting on behalf of us. They act as the data processor in the respective scenarios.
4.3 If you log in to third-party (including HONOR affiliate companies) websites or apps, based on your consent, your profile information will be disclosed to the third party which may be located outside of Hong Kong(China) and Singapore. If you authorize a third-party service to access your data, please familiarize yourself with the data you are authorizing them to access as well as the third party’s privacy policy made available to you during authorization.
We are committed to ensuring that the sharing of personal information necessary for providing services to you is solely for legitimate, legal, necessary, specific, and explicit purposes. If you are a Japanese resident, you may see the laws protecting your information that these data receivers are subject to.
5. What Are Your Rights and Options?
You have the following data subject rights and options regarding your personal data:
Our right | Description | How to exercise your rights? |
Right of access | You can request a confirmation as to whether personal data about you is processed and you can, where applicable, receive a copy of personal data we process about you. | You can request your personal data, which you have provided to us in relation to HONOR ID by going to Settings > Account centre > Privacy centre. |
Right of portability | You can have your inaccurate data corrected and incomplete data completed. | You can request your personal data, which you have provided to us in relation to HONOR ID by going to Settings > Account centre > Privacy centre. |
Right of erasure | You can have your data erased under certain conditions. | •Delete your HONOR ID data, which is voluntary for the use of HONOR ID, such as nickname, profile picture, security email, and security phone number. •Delete your HONOR ID by going to Settings > Account centre > Privacy centre > Delete account on your device. As a result, your personal data will be erased, including your personal data in other services which are linked with your HONOR ID. You can also access these "Privacy centre" settings from the HONOR ID web portal. •Object to the processing of your data, as detailed in Section 5. As a result, we shall erase the data that falls within the scope of your valid objection if we no longer have a legal basis to continue processing the data. •Contact us if you think the processing of your personal data is unlawful and your data should be erased. •We will erase or anonymize your personal data within a reasonable period based on your aforementioned actions and in accordance with the retention periods detailed in Section 3. |
Right of rectification | You can have your inaccurate data corrected and incomplete data completed. | •To keep your data up-to-date and accurate, you can access and modify your data by going to Settings > Account centre on your device. |
Withdraw consent | You can withdraw consent to the processing of certain personal data based on your consent. | •If you have opted to receive electronic direct marketing from us, you can withdraw your consent by going to Settings > Account centre > Privacy centre > Subscriptions on your device. You can also access these "Privacy centre" settings from the HONOR ID web portal. •If you have authorized non-HONOR apps to access your account information when you are logged in to your HONOR ID, you can revoke such authorization by going to Settings > Account centre > Privacy centre > Permission management. |
Right to object | You can object to the processing of your data for certain purposes such as direct marketing. | •If you wish to object to the processing of your data for analytics, development or sales and marketing purposes, please contact us. •When making the request, please specify the scope of the request and provide us with the email address or phone number that you used to log in to your HONOR ID. We will contact you to verify your identity in order to proceed with your request. |
Right to restrict processing | You can restrict the processing of your personal data under certain conditions. | •You have the right to restrict the processing of your data in the following circumstances: 1. Your data is unlawfully processed, but you do not wish to erase it. 2. You have a legal claim that you seek to establish, exercise, or defend, and you have requested us to retain your data when we would not have retained it otherwise. 3. Your request for objection is pending our verification. 4. You have contested the accuracy of your personal data and the accuracy of your personal data is pending our verification. •For other requests related to the restriction of data processing, please contact us. When making the request, please specify the scope and the grounds for the request and provide us with the email address or phone number that you used to log in to your HONOR ID. We will contact you to verify your identity in order to proceed with your request. |
6. Which Device Permissions Do We Need?
When you use the services of HONOR ID, we may need you to activate some device permissions, such as Storage, Phone, and Camera. The specific purposes are as follows:
No. | Permission | Specific Purpose |
1 | Phone (device information) | This permission is required to obtain your device identifier so you can log in to your HONOR ID. Your account security may be affected if you revoke this permission. |
2 | Messages | This permission is required to automatically read and fill in SMS verification codes for verifying your identity (while you can choose to fill them in manually instead). |
3 | Storage | This permission is required to store essential app configuration files and read the content you need to upload. |
4 | Camera | This permission is required for you to take photos to change your profile picture. You can choose to grant or revoke this permission. |
5 | Contacts | This permission is required for you to select contacts from the Contacts app to specify emergency contacts (while you can choose to fill them in manually instead). |
6 | Notifications | This permission is required to show message on notification panel. |
You can manage the permissions for HONOR ID from system settings.
7. How to Contact Us?
If you need to exercise your privacy rights, lodge a complaint, or consult with our Data Protection Officer (DPO) about privacy protection, please contact us by visiting the Privacy Questions (https://www.honor.com/global/privacy/feedback/) page, we will reply as soon as possible.
If you believe that we are not processing your personal data in accordance with this Statement or the applicable data protection laws, you can lodge a complaint with the data protection authority in your country/region.
8. How Do We Update this Privacy Statement?
We encourage you to regularly check for the latest version of this Statement in the app settings as we may update it from time to time. In the event of material changes to this Statement, we will notify you by means of [notification dialogues, push messages, emails, and so on], depending on the nature of the change.
Note: This Privacy Statement applies to this HONOR ID only. For our privacy commitments in relation to other products and services, please see the applicable privacy notice of those products and services. If you want to learn more about HONOR’s privacy commitments in general, please read our Global Privacy Policy (https://www.honor.com/global/privacy/privacy-policy/).